1-800-936-2819
1-800-936-2819
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We stand by the ease of our return process. Products that remain unused and are in their original packaging can be returned promptly. Please ensure that the product is exactly as it was upon delivery, uninstalled and intact, to qualify for a return.
Please reference our General Conditions page for more details.
We have a 30-day return policy, providing you with ample time to request a return after receiving your item. To be eligible for a return, your item must be in
the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact
us at contact@hydronicsdepotinc.com. If your return is accepted, we’ll send you a return authorization email that contains
instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
A restocking fee of 30% may be applied to the returned items. This fee covers the cost of inspection, re-inventory, and other associated costs. Your understanding and cooperation are appreciated.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can rectify the situation and ensure you satisfaction.
To ensure a quick and effective resolution, we suggest starting a return process for the item in question. Upon approval of the return, we recommend making a separate purchase for the desired item. This simple approach guarantees that you will receive your desired item in the shortest possible duration.
Once we receive and inspect your return, we will notify you about the status of your refund. If it is approved, the refund will be automatically processed using your original payment method. The refund will be issued for the total amount of the
cost of the goods purchased less shipping costs. Please refer to our Shipping Policy below for more details on the shipping process to ensure your return is processed successfully.
However, please keep in mind that there will be a 30% restocking fee for any returned items
so long as they meet the above conditions to be eligible for return. Refunds are normally processed within 3-5 business days. The refund should appear on your credit card statement within 7-14 business days after the refund has been issued.
If you do not see a refund after that time has passed, please consult your bank for further details.
We appreciate your business and understand that getting your items promptly and in perfect condition is of utmost importance. Below, we have outlined our shipping policy to ensure a transparent and satisfying experience with every purchase.
We aim to process orders within a timely manner. All orders are processed within 1-2 business days (excluding weekends and holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will
be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to meet your needs, including standard and expedited services. The following tables outline our general delivery estimates:
Please note that delivery delays can occasionally occur and are beyond our control once the package leaves our facility.
Service | Between $0 - $34.99 | $35.00+ | |
---|---|---|---|
Standard | 3-7 business days $9.99 |
3-7 business days FREE |
|
Local Pick-up | Same or Next Day Please Contact |
Same or Next Day Please Contact |
|
Service | Between $0 - $499.99 | Between $500 - $999.99 | $1000.00+ |
Express | 1-3 business days $39.99 |
1-3 business days $49.99 |
1-3 business days FREE |
Service | Between $0 - $24.99 | $25.00+ | |
---|---|---|---|
Standard | 3-7 business days $9.99 |
3-7 business days FREE |
|
Local Pick-up | Same or Next Day Not Available |
Same or Next Day Not Available |
|
Service | Between $0 - $999.99 | Between $1000.00 - $1499.99 | $1500.00+ |
Express | 1-3 business days $49.99 |
1-3 business days $69.99 |
1-3 business days FREE |
Service | Between $0 - $1000.00 | Between $1001 - $2500.00 |
---|---|---|
Standard | 6-10 business days $59.99 |
6-10 business days $79.99 |
Local Pick-up | Same or Next Day Not Available |
Same or Next Day Not Available |
Service | Between $1001 - $2000.00 | $2000+ |
Express | 4-7 business days $99.99 |
4-7 business days $119.99 |
For more details regarding international shipping rates please reach out to us.
Please note that we do not offer insurance on our shipments. In order to insure your packages please select the option at checkout or call us at 1-800-936-2819 at the time you are placing your order to request insurance. Insurance is an additional cost to the shipping. For your peace of mind, we strongly recommend you purchase insurance at the time of order placement.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Hydronics Depot Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Hydronics Depot Inc. is not liable for any products damaged during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim. Additionally, please save all packaging materials and damaged goods before filing a claim.
Hydronics Depot Inc. is not liable for any products lost during shipping. However, if you have not received your package within our estimated delivery timeframe, please contact the shipment carrier to file a claim. Additionally, once a claim has been filed, please reach out to our customer service desk and we will do our best to resolve the situation.
We currently ship worldwide. International shipping rates and delivery times vary by destination. Hydronics Depot Inc. is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays.
If you have any questions about our Shipping Policy, please contact us at:
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