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Refund Policy

Please reference our General Conditions page for more details. 

We have a 30-day return policy, providing you with ample time to request a return after receiving your item. However, for approved returns, in accordance with our stipulated conditions, please note that a 30% restocking fee will be deducted from your total refund balance.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@hydronicsdepotinc.com. If your return is accepted, we’ll send you a return authorization email that contains instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned which include:

  1. Customized or Special Orders: Any valves or pumps that have been specially ordered or customized according to your specific requirements cannot be returned. These items are tailored to your unique specifications and may not be suitable for resale.

  2. Used or Installed Items: We are unable to accept returns for valves or pumps that have been used or installed. Once a product has been installed or used, it is considered non-returnable due to the potential for damage or contamination during the installation process.

  3. Damaged or Altered Items: If a valve or pump has been damaged or altered after delivery, it is not eligible for return. This includes any modifications, repairs, or attempts to disassemble the product without prior authorization

  4. Clearance or Sale Items: Clearance or sale items are generally non-returnable. These items are priced at a discounted rate, and as such, we are unable to accept returns or provide refunds unless they are proven to be defective or damaged upon receipt.

  5. Electronic Components: We do not accept the return of coils that other such products. We reserve the right to refuse the return of any coils purchased from our storefront due to the potential for damage or contamination during the installation process. 

Exchanges
To ensure a quick and effective resolution, we suggest starting a return process for the item in question. Upon approval of the return, we recommend making a separate purchase for the desired item. This simple approach guarantees that you will receive your desired item in the shortest possible duration.


Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If it is approved, the refund will be automatically processed using your original payment method. The refund will be issued for the total amount of the cost of the goods purchased less shipping costs. Please refer to our Shipping Policy for more details on the shipping process to ensure your return is processed successfully.

However, please keep in mind that there will be a 30% restocking fee for any returned items so long as they meet the above conditions to be eligible for return. it may take some time for your bank or credit card company to process and post the refund. 

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